INFORMATION
What you said:
24.3% of employees did not agree that the necessary information systems were in place and accessible for them to get their job done.
What we said we’d do
Fully establish centralised Policies, Procedures and Guides in Office 365 with training provided as part of staff induction and development.
What we did
- Organisational Policies and Procedures are now kept centrally and accessible to all staff via Microsoft Office 365, with training provided as part of employee induction.
- IT infrastructure integrated with Family Space, enabling all employees access to YMCA Policies, Procedures and Guides.
COMMUNICATION
What you said:
24.3% of employees did not agree that information and knowledge was shared openly within this organisation.
What we said we’d do
To build on the significant improvement in organisational communication by continuing to develop our staff newsletters and meetings.
What we did
- YMCA Celebration event and AGM held where the organisations plan and aspirations for the future openly communicated.
- Staff newsletters have continued to be produced and developed.
- Staff and team meetings continue to develop with increased participation from SLT and co-operation across departments.
REWARD
What you said:
21.6% of employees did not agree that benefits were comparable to those offered by other organisations.
18.6% of employees did not agree they were satisfied with their pay.
What we said we’d do
New employee benefits are to be brought into effect in 2022/23.
Conduct a benchmarking exercise regarding employee remuneration against other similar organisations.
Review sick pay allowance in 2022/23
What we did
- A benchmarking exercise was performed against similar organisations
- YMCA salary banding structure adjusted.
- Two Health & Wellbeing days have been introduced across the organisation for all employees.
- Sick pay allowance has been doubled across the organisation for all employees, raising from 10 days to 20 days.
- More structured approach to employee appraisal has been introduced to support employee progression through salary banding structure.
- YMCA contributions to employee pension scheme have been increased.
TEAMWORK
What you said:
22.9% of employees did not agree that there was a strong feeling of teamwork and co-operation in this organisation.
What we said we’d do
The continued development of joined up training events across teams, supporting co-operation and professional development across all services, and the development of mutual training support over multiple services.
What we did
- IT infrastructure has continued to be developed with Office 365 now integrated across all services, allowing for improved collaboration and communication.
- Staff and team meetings continue to develop with increased participation from SLT and co-operation across departments.
- New core training suite being delivered across the organisation focussing on professional development.
- Joined up training sessions planned for the next year.
- Accommodation void reporting now shared across all management teams.
WORKPLACE & RESOURCES
What you said:
21.6% of employees did not agree their workplace is well maintained.
What we said we’d do
A new approach to property maintenance and improvement employed from May 2022 which will be closely monitored and developed.
What we did
- A new approach to property maintenance through our central InForm system has been introduced and continues to be monitored and developed.
- A new position of Senior Property Manager has been created and appointed.
- A Property and Maintenance Co-Ordinator has been employed.
- Organisation identified and selected a specialist external maintenance company to assist maintenance across all services.
OPPORTUNITIES FOR GROWTH
What you said:
21.6% of employees did not agree the organisation encourages them and supports their development.
18.6% of employees did not agree they received the training they needed to develop their skills and do their job well.
What we said we’d do
The impact of the new core training suite to be measured throughout 2022, with a view to bringing any identified improvements on-board as required.
What we did
- New core training suite been delivered across the organisation with mandatory training for all new employees.
- Training success and impact closely monitored, informing organisational KPIs. Now 74% of employees have completed all training.
- Following review, more training now being identified and delivered.