Night Housing Lead

Salary: £31,001 to £41,000 (dependent on relevant qualifications, skills, and relevant Supported Housing/Social Housing experience)

Hours: 37.5 hours per week working on a shift pattern.

Location: Working across all sites in Gloucester and Cheltenham

YMCA Cheltenham is preparing to open a brand‑new supported housing scheme in July 2026 and we are seeking a dynamic, purpose‑driven Night Housing Lead, to help shape and deliver exceptional services across YMCA Cheltenham.

As we celebrate 170 years of continuous service to Gloucestershire communities, this is a unique opportunity to join an organisation with deep roots, strong values, and a clear mission: supporting the most vulnerable and excluded to build resilience, independence, and brighter futures.

If you have substantial leadership experience in social or supported housing and a proven ability to make a meaningful difference, we would love to hear from you.

About the Role

The Night Housing Lead (NHL) is responsible for the leadership, coordination, and operational delivery of all night‑time housing services across YMCA Cheltenham’s supported housing projects in Gloucester and Cheltenham.

You will lead a team that includes a Night Support Coordinator, Night Housing Officers, and Night Concierge staff, ensuring they are trained, supported, and equipped to deliver safe, trauma‑informed, resident‑centred services throughout the night.

This role is critical in maintaining the safety, security, and smooth running of our 24‑hour accommodation, ensuring compliance with health, safety, and regulatory standards, and providing continuity between day and night operations.

Key Responsibilities

Leadership & Team Management

• Lead, supervise, and support the Night Team to deliver high‑quality services every night of the year.
• Ensure full staffing coverage across all 24‑hour sites through effective rota planning and operational flexibility.
• Provide coaching, guidance, and development opportunities to build a confident, capable team.
• Ensure all staff complete required training and maintain professional standards.

Night‑Time Operations & Safety

• Oversee the safety and security of all buildings during night hours, ensuring regular checks, compliance tasks and incident responses are completed.
• Ensure the team delivers trauma‑informed support, offering practical assistance and signposting to appropriate services.
• Coordinate responses to out‑of‑hours incidents, including fire alarms, emergencies and safeguarding concerns.
• Maintain accurate and timely recording of incidents, resident contact and building checks using InForm and other systems.

Housing Management & Compliance

• Ensure night‑time delivery of housing management tasks, including void checks, resident administration, compliance monitoring, and maintenance reporting.
• Uphold the standards of the PATHWAY HOME model, ensuring residents receive appropriate information, advice and guidance to meet their licence or tenancy conditions.
• Provide operational insight to the Deputy Head of Housing to support business continuity, resident safety and regulatory compliance.

Communication & Partnership Working

• Ensure effective handovers between night and day teams, with clear, detailed and timely communication.
• Work collaboratively with colleagues across Housing, Property, Safeguarding, HR, Finance, and Wellbeing to maintain high‑quality services.
• Build strong professional relationships with internal teams and external partners.

Values & Culture

• Promote and model YMCA Cheltenham’s organisational values in all aspects of leadership and service delivery.
• Foster a culture of empathy, professionalism, accountability, and continuous improvement.

What You’ll Bring

Qualifications

• Evidence of ongoing professional development in housing or a related field.
• CIH Level 3 (or equivalent) or willingness to complete within a set timeframe.
• RQF Level 3 in supervision (or willingness to complete within a set timeframe).

Competencies & Technical Skills

• Strong professional knowledge of the Supported/Social Housing sector.
• Excellent literacy, numeracy and communication skills.
• Ability to respond sensitively and professionally to complex or challenging situations.
• Strong judgement, problem‑solving ability and confidentiality.
• Ability to manage a busy workload with minimal supervision.
• Strong interpersonal and influencing skills across all levels.
• Competence with housing management systems, CRM platforms, and Microsoft 365.
• Full driving licence and access to a vehicle.

Experience

• Substantial recent leadership experience in social or supported housing (housing association, ALMO, local authority, supported housing provider, etc.).
• Proven success in improving operational delivery.
• Experience managing teams in a housing environment.
• Experience with budget management, forecasting and value‑for‑money delivery.
• Strong track record of partnership working to resolve complex resident

Personal Qualities

• Resident‑centred: committed to listening, acting on feedback and improving outcomes.
• Leadership & Coaching: inspires teams, builds capability and models accountability.
• Collaborative & Influential: builds trust across teams and partners; confident negotiator.
• Organised & Resilient: manages competing priorities, stays calm under pressure, delivers to deadlines.
• Ethical & Professional: champions fairness, safeguarding and integrity in all interactions.
• Continuous Improvement Mindset: curious, pragmatic and solutions‑focused.

ABOUT US

YMCA Cheltenham, founded in 1855, is a registered charity and has become a leading provider of supported housing for the most vulnerable in Cheltenham and Gloucester, alongside other works sports facilities, affordable housing and other charitable activities.

Organisational Values

YMCA Cheltenham is an organisation founded on Christian values and, as such, employees may encounter behaviours, artefacts, or other elements particular to or representative of the Christian faith in their workplace.

As an organisation founded upon the Christian Faith, YMCA Cheltenham draws its Values from the Bible, principally as described in Micah 6:8. Our Values are therefore expressed as follows:

OUR VALUES

YMCA Cheltenham will OPERATE with Equity, Integrity, Openness and Honesty.

YMCA Cheltenham will ENGAGE with Empathy, Kindness, Generosity and Grace.

YMCA Cheltenham will BE Thoughtful, Discreet, Ethical and Respectful to all.

Employees are not required to adhere to the Christian faith, nor any faith, and no such consideration is made by the organisation in employment choices nor in delivering its services – however, we do expect all employees to demonstrate the list of Values shown while in the workplace.

ABOUT WHAT WE OFFER

The organisation recognise that employees need a good balance between work and life.  We are committed to supporting a healthy balance between work and life, and creating a workplace where people can thrive. Our benefits include:

• 25 days of annual leave plus bank holidays, rising by up to 5 extra days with service.
• Two wellbeing days per year.
• Retail discounts and rewards across major high‑street and online brands.
• Cycle to Work scheme.
• Generous contributory pension.
• Company sick pay.
• Life Assurance at two times salary.
• Health cash plan, covering optical and dental costs, GP/consultant access, and independent personal, workplace, and financial advice.
• Free use of on‑site sports facilities.
• Occupational Health support and reasonable adjustments where needed.
• Extensive training and development, including opportunities to gain relevant qualifications.
• Regular social events for colleagues and their families
• Critical Illness cover.
• A supportive, passionate and high-performing team environment.

We are committed to creating a dynamic and diverse workforce and welcome applications from all suitably qualified candidates regardless of their age, gender, disability, race or ethnicity, sexual orientation or faith. We have procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process.

YMCA Cheltenham is committed to following safer recruitment guidelines.  In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be able to demonstrate they have evidence to be eligible to live and work in the UK.  Successful candidates will need to provide two satisfactory references, undergo a DBS check and demonstrate full employment history. 

YMCA Cheltenham is wholly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all our staff and volunteers to share this commitment.r staff and volunteers to share this commitment.