At YMCA Cheltenham, we strive to deliver the best possible service to everyone we work with. We understand that sometimes things don’t go as planned, and when that happens, we’re committed to putting it right. Your feedback, whether it’s about something we could improve or a positive experience you’ve had, helps us to grow and better serve our community. If you have any comments or concerns, please get in touch—we’re here to listen. And if we’ve gone the extra mile, we’d love to hear that too!
Select one of the buttons here, and let us know how we’re doing.
We sincerely value your time and understanding.
Click the link below to download a copy of our Housing Ombudsman Complaints Self-Assessment 2024
Click the link below to download a copy of our Housing Ombudsman Service Improvement Report 2024
If you still need to speak with us, or provide further information, follow the link below.
Click the link below to download a copy of our Complaints Policy